Privacy Policy

Privacy Policy 964jg – Our Commitment
Protecting Your Personal Data

At 964jg, your privacy is not merely a legal obligation — it is a core value we uphold with full responsibility. This document clearly explains how we collect, use, store, and protect your personal data as a member of our platform.

Updated: 1 January 2026

How We Protecting Your Privacy

Six core data protection principles that form the foundation of the 964jg Privacy Policy

Advanced-Level Data Encryption

All your personal data is encrypted using 256-bit SSL technology — the same security standard used by leading financial institutions and banks worldwide. Your data is protected end to end.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, strict access controls, and real-time threat monitoring. Only authorised personnel with a specific need are able to access your information.

Never Sold to Third Parties

964jg has never and will never sell, rent, or transfer your personal data to any third party for marketing purposes. Your data belongs to you — not to us as a business asset.

Full Control in Your Hands

You have the full right to access, correct, or request the deletion of your personal data at any time. The process is straightforward and can be handled through our customer support team, who are ready to assist.

Malaysia PDPA Compliance

The 964jg Privacy Policy is fully built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is conducted in accordance with the principles established under Malaysian law.

Immediate Breach Notification

In the event of any security incident involving your data, we are committed to notifying you within the shortest reasonable timeframe and taking immediate remedial action.

Quick Summary: We only collect data necessary to provide our services, we never sell your data to anyone, you may request the deletion of your data at any time, and we use high-level encryption to protect all your information.

1 Information We Collect

In operating the 964jg digital entertainment platform, we collect several categories of personal information. This collection is carried out transparently and solely for legitimate purposes as clearly stated in this Privacy Policy.

Data Category Information Type Purpose of Collection
Identity Data Full name, date of birth, identity card number, passport Identity verification (KYC), legal compliance
Contact Data Email address, phone number, residential address Account communications, transaction notifications
Financial Data Banking details, deposit and withdrawal records Payment processing, fraud prevention
Technical Data IP address, device type, web browser, access logs Account security, platform improvements
Gaming Data Gaming history, betting records, wins Account management, responsible gaming compliance

In addition to information you provide directly during registration and platform use, we also collect data automatically through cookies and similar tracking technologies. All data collection is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).


2 How We Use Your Data

The personal data we collect is used solely for legitimate purposes related to the operation of the 964jg platform. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

  • Account management: Creating and maintaining your account, processing registrations, and facilitating secure login to the platform.
  • Transaction processing: Managing deposits, withdrawals, and all financial activity related to your account efficiently and securely.
  • Identity verification: Conducting the required KYC process to ensure the safety of all members and comply with anti-money laundering legal requirements.
  • Customer support: Handling your enquiries, complaints, and support requests efficiently and effectively.
  • Platform security: Detecting and preventing fraudulent activity, hacking, and any other security threats to our platform and members.
  • Service improvement: Analysing usage patterns in aggregate (not individually) to improve the user experience and platform features.
  • Marketing communications: Sending information about the latest promotions and offers — only if you have given consent to receive such communications.
  • Legal compliance: Meeting the reporting and compliance obligations required by Malaysian law and the relevant authorities.

3 Data Sharing with Third Parties

964jg takes data sharing responsibilities very seriously. As a principle, we do not share your personal data with external parties except in the following necessary and lawful situations:

  • Payment service provider: Financial data that must be shared with trusted payment processors to enable deposit and withdrawal transactions to be processed securely.
  • Identity verification provider: Information required for the KYC process is shared only with approved verification partners who are bound by strict confidentiality agreements.
  • Legal authority: We will disclose the required information when ordered to do so by a Malaysian court or relevant authority in accordance with applicable law.
  • Technical service provider: The cloud infrastructure and technical service providers we use are subject to strict data protection agreements and are not permitted to use your data for any other purpose.

Important: 964jg never sells, rents, or transfers your personal data to advertisers or third-party data brokers. Any party claiming to have received your data from 964jg for marketing purposes should be reported to us immediately.


4 Data Storage & Security

The security of your personal data is 964jg's top priority. We continuously invest in the latest security infrastructure to ensure your data remains protected from all threats at all times.

Our technical security measures include 256-bit SSL encryption for all data in transit, storage on servers protected by multi-layered firewalls, strict role-based access controls for our staff, regular vulnerability scanning and penetration testing, and a real-time threat monitoring system that operates around the clock.

Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Once an account is closed, your data will be retained for the minimum period required by Malaysian law before being securely deleted. Financial and transaction records are retained for seven years in accordance with Malaysian legal requirements.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. We encourage you to take precautions as well, such as using a strong password and not sharing your login credentials.


5 Cookies & Tracking Technologies

The 964jg platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and deliver a smoother, more personalised experience.

We use three main types of cookies:

  • Essential cookies (required): Required for basic platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collecting anonymous data on how you use our platform to help us improve the user experience. You may opt out of this data collection at any time.
  • Preference cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them on every visit.

You may manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 964jg platform.


6 Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data held by 964jg. We fully respect these rights and are committed to helping you exercise them with ease.

Right of Access

You may request a copy of the personal data we hold about you at any time. We will provide it within 21 business days.

Right to Rectification

If your personal data is inaccurate or out of date, you have the right to request that we correct it at no charge.

Right to Erasure

You may request the deletion of your data when it is no longer required, subject to applicable legal retention obligations.

Right to Withdraw Consent

You may withdraw consent for data processing at any time, particularly regarding marketing communications.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider if desired.

Right to Object

You may object to the processing of your personal data for specific purposes, including direct marketing and automated profiling.

To exercise any of the rights above, please contact the 964jg customer support team via live chat on the platform. We will process your request within a reasonable timeframe and notify you if there are any legal obstacles preventing us from fulfilling your request in full.


7 Children's Data Protection

The 964jg platform is an adult entertainment service permitted only for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we determine that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe we have inadvertently collected data from a child, please contact our support team immediately so remedial action can be taken without delay.

A Note for Parents & Guardians: Ensure that devices used to access the 964jg platform are not easily accessible to children under your care. Use parental control software if needed to prevent unintended access.


8 Changes to the Privacy Policy

964jg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. Whenever we make material changes to this Privacy Policy, we will:

  • Updating the "Last Updated" date shown at the top of this page.
  • Posting a clear notice on our platform regarding the changes.
  • Sending a notification to the email address registered to your account at least seven days before any material change takes effect.

Continued use of the 964jg platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we manage your personal data.


9 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact the 964jg data protection team through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week directly on the 964jg platform — the fastest way to get an immediate response.
  • Email: [email protected] — for privacy and personal data rights enquiries.
  • Response time: We are committed to responding to all privacy-related inquiries within three business days.

You may also refer to FAQ page for answers to common questions about privacy and account security at 964jg. Our team is always ready to assist you wholeheartedly.

Your Data Is Safe With 964jg

Join over 500,000 Malaysian members who have trusted 964jg as their digital entertainment platform of choice. Register today and enjoy a gaming experience that is safe, fair, and fully private.

256-bit SSL Encryption  |  Malaysia PDPA Compliant  |  24/7 Privacy Support

Bahasa Melayu